Find quick answers to your questions about features, services, and more. Explore our FAQs to get immediate help and learn more about our offerings.
What is the platform?
Our platform connects diners with various restaurants, allowing them to order food for pickup or make reservations, and access exclusive deals.
How do I sign up?
You can sign up by visiting our website or downloading our app and following the registration process, which includes providing your email and creating a password.
Is there a membership fee?
No, signing up and creating an account on our platform is free.
How do I find restaurants near me?
Use our search function by entering your location to see a list of nearby restaurants. You can also filter by cuisine, types, or facilities.
How can I place an reservation?
Once you find your desired restaurant, choose the available time frame, add, then select the guest count and hit the reserve button.
Can I change or cancel my order after placing it?
Changes or cancellations can be made within a short window after placing the order.
How do I know my reservation was received?
You will receive an email confirmation and can track your reservation status through your account on our platform.
What should I do if my order is late or never arrives?
Contact our customer support immediately through the help section on our app or website, and we will assist you in resolving the issue.
Are there any discounts for new users?
Yes, new users often receive discounts or special promotional offers. Check our promotions section or follow our social platforms for more information.
How do I leave a review for a restaurant?
After completing your reservation, you can leave a review and rate your experience directly on the reservation page on your account.
How can I update my account details?
Log in to your account, and you can update your details, such as address, phone number, and payment methods, in the account settings section.
Is my personal and payment information safe on your platform?
We use advanced encryption and security measures to protect all your personal and payment information.
How do I report a problem with a restaurant or a specific dish?
You can report any issues through the feedback option in our app or website or contact customer service directly.
What do I do if I have a food allergy?
When placing an order, you can add notes to specify any allergies or contact the restaurant directly through the information provided on our platform.
How do I unsubscribe from emails?
You can unsubscribe by clicking the "unsubscribe" link at the bottom of any of our emails.
How can I delete my account?
If you wish to delete your account, please get in touch with customer support for assistance.
